Support and FAQ
Last updated: 6 October 2026
Find answers to the most frequently asked questions here. Can't find your question? Contact us.
Frequently asked questions
I can't log in
Check that you are using the right email address. Forgot your password? Use Forgot password on the login page; you will receive an email from hookupalerts.com.
I didn't receive a confirmation email
Check your spam folder and search for hookupalerts.com. You can resend the email from the notice in your feed or via Settings.
How do credits work?
Sending a message costs 10 credits. Viewing, liking and matching are free. See Pricing.
My payment went through, but I don't see any credits
Refresh the page. If the credits still don't show after 15 minutes, email your transaction number to [email protected].
What does the heart icon on a profile mean?
A profile with a heart icon is an entertainer profile. It is run for entertainment purposes and meeting up is not possible.
How do I unsubscribe from emails?
Click the unsubscribe link at the bottom of any email, or turn off emails in Settings.
How do I delete my account?
Go to Settings and choose Delete account, or email [email protected] from the email address on your account.
Someone is behaving badly
Use Report. We review every report.
Still have questions?
Email [email protected]. We respond within 2 working days (Monday to Friday, 9:00–17:00 CET).